It's
a company's worse nightmare - losing important employee or
customer records. That's what happened recently to Time Warner
when 600,000 current and former employee records were lost by an
outside storage company.
Time Warner, the world's largest media company, reported that
the missing tapes contained employee data, including personal
information. However, the missing data did not contain customer
information. Regardless, the concern over missing documents and
files is one that transcends all businesses, large and small.
Missing data and documents is not a single concern of IT
departments anymore. From the CEO on down, all departments
within an enterprise on impacted by the ability access and
retrieve documents. Not just for the purposes of security, but
document retrieval has now become paramount in the ability to
deliver quality customer service and to manage productivity.
Imagine the 600,000 lost files and what they might have
contained. While data backup helps ensure the safety of computer
data files, there are many more documents that require secure
access by many throughout the organization. Digital imaging of
documents is just one way to provide additional data backup
while also providing accessibility to anyone who should have the
information.
Begin to ask the questions, "What if?" What if these 600,000
records contained customer signatures or one-of-a-kind
documents? What if these 600,000 records weren't computer data
but paper copies stored in boxes? Image the impact on business
operations if those are destroyed. And what if an important
customer called regarding just one critical document? Is
business at risk?
Digital document imaging has become part of a solid document and
data management system that includes consideration of security
and retrieval. It's no longer good enough to just "back-up" and
"store" important documents. Security, redundancy and retrieval
are critical components of a solid document management strategy.
And it is just that, a strategy to improve customer service,
enhance productivity and secure business assets.
To learn more about how digital document imaging can fit into
your customer data strategy, call American Micro today or click
here and visit our website to learn more.